Delivery & Returns Policy

Please read this page in full before placing an order, Thank you.

Delivery

Standard Delivery - Tekton Carpentry & Design make a large amount of items each year that are transported all over the country. Each item is handmade in our workshop in rural Sussex by skilled craftsmen who take their time to make sure every piece is of the highest quality. This means that depending on the time of year and the workload of our craftsmen, orders can take some time from your order being placed to the delivery of the finished piece. We try to keep this time as short as possible and aim to have items delivered within 2-4 weeks but during busy periods orders can take up to 6 weeks from order confirmation. As soon as your order comes through we will work out delivery times and get in contact to let you know an estimate of when to expect delivery. We will be able to give you a fixed delivery date as soon as your item is ready and we have confirmed a date with our courier. Someone will always need to be home to receive delivery, as due to the size and value of our items we are unable to leave them anywhere but the delivery address.

Quick Delivery - Although the above are our standard working times we can sometimes accommodate customers who need a quicker turn around upon request. If you are in need of an item or a number of items quicker than our standard delivery time please get in contact and we will do what we can to help. As standard if we can fit your job in we will do this at no extra cost. If we need to get extra craftsmen in there may sometimes be a small extra charge, but this will all be agreed and a price given before the order is placed.

Multiple Items - If you are ordering a number of items we can more often than not reduce the delivery costs and ship them all together. Please contact us before placing your order and we will do what we can to get the delivery cost down for you. If you would like to contact us with the details of what you would like to order and your delivery details we will work out the delivery costs and get back to you as soon as possible.

Collection & Local Delivery - All of our items are available for collection if you would like to save on delivery costs. Also if you are local to us, we are near Horsham in Sussex, get in contact before ordering and we can arrange a local delivery at a reduced rate.

Returns

All of the items for sale on our website are made to order and to our customers' specifications, therefore as standard we can't offer a cooling off period. All sales of our furniture are final and returns will only be accepted due to an item being faulty (we have never sent out a faulty item to date). However in extenuating circumstances we will try our best to accommodate our clients' request, please read below.

All of our items are made out of solid wood, which being a natural product is not uniform in grain or colour. Natural wood products are completely unique therefore each item, even of the same design will not look exactly alike. Each piece of furniture and each piece of timber will have knots in varying places which are not a fault, they are part of the natural beauty of solid wood products. Outdoor wooden furniture continues to move, expand and contract with the changes in weather. When this happens small cracks and some movement are to be expected, specially if the item is left natural and not oiled, but this is all part of the natural aging of wood in the elements. This is even more so to be expected when you are buying an item made from 'green' or 'unseasoned' oak, please read our info on Green Oak so you can make an informed decision before ordering one of these items. All of the above are not faults, they are natural anomalies that happen to wood in the elements and our furniture is designed with natural wood movement in mind. To us, and hopefully to you, each knot, crack and unique mark is a thing of beauty that makes each piece a complete one off.

If however you have an issue with an item which you think may have a fault please get in contact with us immediately. If your furniture is being delivered please check the item(s) over as soon as they arrive, this way any issues that have come from transporting can be sorted as quickly as possible. We use a trusted courier and package our items sufficiently so there is very little chance of transport damage, but accidents do happen so if there is an issue get in contact as soon as possible and we will do everything we can to get things rectified. We will probably need you to send us a picture of the suspected fault for our craftsmen to assess and see what's gone wrong.

When it comes to either a change of mind or a change or circumstances, accepting returns will be at the discretion of our director. As all of our furniture is made to order and to the customers bespoke sizes, resale can be an issue as we need to wait for a customer who is looking for exactly the same thing. If your piece is made to order to one of the set size options offered, there is more chance that we will be able to take it back and find it a new home. If we agree to take a return, you will be liable for the delivery costs and a restocking fee that will depend upon the individual item and our chance of a quick re-sale. We won't make any profit out of this resale, the restocking fee is to cover the discount we will put on the item to get a quick sale as we have very little storage space.

If you have ordered one of the designs from our website but to completely one off dimensions, or if we have made you something completely bespoke and unique, unfortunately there is lesser chance of us being able to give you a refund. The re-sale of items like this are very hard but we will still try to assist you. Please get in contact and we will do our best, but we may have to find a buyer before we can agree to any refund.

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